Was very disappointed with whole experience when I had to return a new car, through no fault of my own. Up until then staff were overly nice.
Very good stuff. Very qoulity service
I'll first say that some things aren't what I'm used to from the US, thus the 4* vs 5*. I will say that for a small town like Lowestoft, the sales team is great. Especially with a brand that isn't big in the area. I love Toyota as a brand. SLM has bought out of the previous owner.There is an issue with correspondence. Things for Lowestoft are run thru the Norwich center. This is my issue. Your point of contact is Norwich (when you get a letter). I recently scheduled service. They scheduled me for Norwich. I had to correct the agent that I was in Lowestoft. This should have been automatically picked up. I canceled that appointment, but still got a call from Lowestoft asking if I was coming in. So they need to get their lines fixed. (Didn't have this problem with the previous owner).However, our sales agent just got us an incredible deal! So I will not take that away from them! Trading out of one into another with way more features at essentially the same price! That's what I expect from Toyota! They want to keep you, and keep you happy!
Always get good customer service here. Nothing seems too much trouble. Prices are not much more than using a small independent garage.Staff are also very friendly and knowledgeable too.
Great Toyota service let down by a poor car wash included at the end. Car not dried properly water left round the door seals, windscreen left looking dirty.
SLM Toyota (Lowestoft) is a UK Car Dealer based in Lowestoft, East of England. SLM Toyota (Lowestoft) is located at London Rd S, Lowestoft NR33 0AS, UK.
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